1. Products & Availability

All products are subject to availability. While we strive to keep our catalog updated, some items may occasionally be unavailable or substituted with similar alternatives after customer confirmation.

2. Pricing

Prices may change based on market conditions, seasonal availability, packaging, logistics, or supplier costs. Final order pricing will be confirmed before payment and delivery.

3. Orders & Payments

Orders are processed after payment confirmation unless otherwise agreed. Customers are responsible for providing accurate delivery and contact information.

4. Delivery

We offer nationwide and international delivery. Delivery timelines may vary depending on location, logistics providers, customs processes, weather conditions, or other unforeseen circumstances.

Nkatanni Food Mart is not responsible for delays caused by third-party courier services, customs authorities, or incorrect customer information.

5. Food Handling & Storage

Customers are advised to properly store food items after delivery. Perishable and consumable products should be inspected upon receipt.

6. Returns & Complaints

Due to the nature of food products, returns are generally not accepted once products have been delivered and received in good condition.

However, complaints regarding damaged, incomplete, or incorrect orders should be reported within 24 hours of delivery with clear evidence where applicable.

7. Export Orders

Customers are responsible for ensuring that ordered products comply with the import regulations of their destination country. Nkatanni Food Mart will not be liable for restrictions, seizures, or delays caused by customs or regulatory authorities.

8. Subscription Orders

Weekly or monthly subscription packages will be prepared according to the agreed schedule and product availability. Customers should notify us in advance for any changes, pauses, or cancellations.

9. Intellectual Property

All brand names, logos, packaging designs, product images, and content belonging to Nkatanni Food Mart remain the property of the business and may not be used without permission.

10. Changes to Terms

Nkatanni Food Mart reserves the right to update or modify these terms and conditions at any time without prior notice.